8 interesting things I bought for Chinese New Year!

Chinese New Year is coming up in a few days! I’ve got all the things I need. I highlight some of the more interesting/quirky/unusual items I’ve purchased each year and here’s the list for 2016:

1. Famous Amos CNY Hamper

Famous Amos CNY Hamper

I bought this for my dear. I always get her a hamper during Chinese New Year and I heard her mentioning something about Famous Amos hampers. I know she likes the Famous Amos cookies so while at Curve one day, I went to look and decided to get her something that she enjoys eating. :)

2. Maxim Mini Egg Rolls

Maxim Mini Egg Rolls

I had gotten the same thing last year but it was the regular sized ones. They didn’t have the miniature size last year. This year, they imported in the smaller sized egg rolls and I bought it for my better half. Maxim is a well-known baked goods brand in Hong Kong (ironically there’s also a confectioners named Maxim in France, where I think they got their name from) and consistently has good egg rolls, although slightly more expensive since it’s imported for RM 68.

3. Sanbanto Bak Kwa

Sanbanto BBQ Pork Jerky

Sanbanto consistently comes up with the best bak kwa (BBQ pork jerky) in town. I always make it a point to grab some every CNY. It makes for a perfect gift as well. This time I bought 5 packs for friends and family while my better half got 2 packs for my dad. They’re a mixture of sliced pork jerky (which is more expensive at RM 69) and minced pork jerky (RM 63).

4. Brand’s CNY Essence of Chicken Hamper

Brands CNY Hamper

This one is for my better half’s parents. Her mom likes to drink Brand’s and I always get them a hamper for Chinese New Year too. Last year I got them a random hamper full of stuff that they might or might not like so this year I thought I’ll go the safer route and give them something I know they’ll consume. Funny story, I actually ordered this online from the Caring Pharmacy ecommerce site. However, I didn’t know it took so long for them to actually send it out and I made a special request to pick it up from Paradigm Mall since I was going to Sibu soon and they kindly accommodated me.

5. RM 20 instant noodles from Taiwan

Foos Kitchen Chili Beef Noodles

This is more like a purchase for Chinese New Year since you’re so busy entertaining guests to cook. I’ve never seen a RM 20.15 bowl of instant noodles before. This is Foo’s Kitchen Chili Flavored Beef Noodle Soup. It contains a 600 gram single serve microwavable bowl that has real beef slices and pork bone broth. I haven’t eaten it yet but it sounds good. There’s also the novelty of eating a RM 20+ dollar bowl of instant noodles! That’s the second most expensive instant noodles I’ve had. The most expensive is still the RM 62.50 bowl of Maggi instant noodles. smirk

6. Scotch Brite Chinese New Year Monkey Pad

God of Prosperity

I didn’t buy this per se. I just happened to be at the hypermarket beside me, stocking up on drinking water, when I saw this guy dressed up as the God of Prosperity walking around the cashier exits. One of the girls came up to me and asked if I wanted a free monkey shaped Scotch Brite pad.

Scotch Brite Monkey

It’s a limited edition sample meant for Chinese New Year so I thought it’ll go well here. It’s the Year of the Monkey, which is why there are so many monkey themed motifs. I gave it to my dear.

7. Starbucks Exclusive Coffee Wafer Rolls

Starbucks Exclusive Coffee Wafer Rolls

This is an interesting one – I didn’t plan for this purchase at all. I had gotten all I needed for CNY and was about to fly back to Sibu when I chanced across this at the airport. It was RM 42 and came with a free drink! I had time to kill before my flight at KLIA2 so I bought one. The barista was kind enough to let me choose *any* drink so I went with the latest Strawberry Red Velvet Mocha Frappuccino under the new Starbucks Espresso Confections.

Starbucks Ang Pow 2016

It came complete with whipped cream. This drink would normally cost around RM 20 for the largest size at the airport so that’s a significant discount from the “free large drink with purchase”. I also got two nice Starbucks ang pows from the barista.

8. Crab Stick Crackers

Crab Stick Crackers

This is the most amazing and wonderful thing I’ve ever seen. Yes, this is the first time I’ve seen it, although I’ve heard rumors of delicious morsels of surimi (crab sticks) that’s been deep fried as a Chinese New Year snack. It has the distinctive red color from the crab sticks, which are actually made from fish paste and crab flavoring. On the plus side, the color is very auspicious too. My dear’s mom got this for our family coz I was so intrigued by it. The crab stick crackers sounds delicious and I can’t wait to try it! Happy Chinese New Year, everyone.

5 photos from Sibu Market

Sibu Market

Sibu Market is a source of a lot of interesting products from the far corners of Sarawak. The traders come from places like Belaga to Song to sell their stuff. The wharf and passenger jetty is within walking distance so a lot of them just hop off the express boats (many towns are only reachable by boat) and come over to hawk their wares. I have acquired a few hundred dollars worth of local durians (called buah pekan and buah isu) and am compiling that for an upcoming post!

Kek Lapis

There are also quite a few people selling the famous Sarawak kek lapis here. Kek lapis is actually of Indonesian provenance but the Malay communities in Sibu and Kuching have claimed it as their own. You’ll find them in the Kuching Waterfront / Padang Merdeka / Lao Pa Sat (Old Market) area. The kek lapis comes in all sorts of flavors like prunes, Milo etc.

Telur Terubok

Ikan Terubok is a delicious fish that is currently only obtainable from Sarawak. The fresh ones are usually sourced from Satok Market in Kuching where they have dedicated terubok sellers packing whole boxes of them to be shipped. These are the dried version which I believe comes from Sri Lanka and Bangladesh – it’s not as good, but it’s cheaper. They also sell the prized terubok fish roe here.

Lokam Jellyfish

Lokam is one of the local clams that you’ll find aplenty in Sibu. One restaurant in town called Fisherman’s Restaurant is renowned for their stuffed lokam (they take the clam meat and mix it with pork before stuffing it back). It’s quite good if you cook it well. There’s also a lot of jellyfish for sale due to an old wives tale – it’s said among the Foochow that you have to eat jellyfish after a haircut so the hair can be digested (something about the juices in the jellyfish) so it’s common to slice this raw and serve with a sauce of lime and chillis after a trip to the barber. I’ve had it lots of times as a kid at my grandma’s place.

Ghetto Ice Cream

Ghetto ice cream! These are simply satay skewers that’s been inserted into a tube filled with either Milo or strawberry flavored milk. Both are watered down but it’s pretty enterprising of these young boys to sell them for RM 1 each. I bought one last time my better half and the kids were in town for them to try, the “ice cream” is made by physically turning the huge churn (which rests on a bed of salted water with ice cubes) which will slowly freeze the receptacles holding the liquid.

Honesty, integrity and respect for all people

My dad is a firm believer in the rule of law. He doesn’t go against the system, not even for “victimless crimes”.

Mom Dad
My Mom and Dad

Let me give some context to this anecdote – this was almost 30 years ago, when we were living in Kuching. I knew the time and place coz the Royal London Circus had come to town and I was very keen to go and see it. We were living in Kuching at the time since my dad was posted there as a Nazir (translates loosely to Inspector).

Dad

He was on a School Inspector salary so we didn’t have much, but we made do. What my dad did back then was to go to schools and inspect the implementation of the syllabus and the state of educational institutions. If you’ve been to high school in Malaysia, you’ve probably seen someone like him – he was the guy that sat silently behind in classes to watch what the teachers teach and how the students interact.

Family
My family and I on a holiday – from left – my grandma, sister, me, my mom and dad

That’s not how he got his strong ethics though, that has always been there. He always told us to put our seat belts on, at a time when no one did (early 80’s). Since the circus was in town, the roads were jammed due to everyone illegally double parking. It was a long walk to the circus and we were going to be late and I was badgering my dad to just park and go.

He wouldn’t have any of it. With my late mom’s urging, he nearly caved in but he didn’t. Instead, he drove to a Shell station, which was really far away and nicely asked the attendant if he could park there. The attendant didn’t have the authority to say yes or no, so calls were made (this was before cell phones) and we waited almost 30 minutes before someone called back to say we could.

It was only then that we left the car in the Shell station and walked 30 miles (it could have just been 1 kilometer, but still, it seemed far back then) to the circus. My dad had been working all day and was tired and I could appreciate how hard it is to keep up with a young kid like me (I understand this better since I have kids of my own right now). I am all the more appreciative now that he didn’t go the easy way and was patient enough to wait till the proper authorizations were done before taking two hyperactive kids to the circus. I was grateful that they allowed us to park at the station premises after the circumstances were explained.

That incident made a long lasting impression of the good people at Shell.

Fast-forward to today, I always make it a point to go to Shell for my petrol needs. Not only because of the good impression that I have of the company, but because of their superior service. The attendants are very attentive to all their customers, and I can always rely on them to fill up my tank dutifully while I grab some snacks from the Select Store. To up the game – my fuel tank was once filled by the station manager – and she didn’t mind it a bit, even though she could have just asked the service attendant to do the job. This is customer-orientated service. No matter what position they hold, they are dedicated to making sure that customers are well-taken care of.

Grand Old Lady
In front of the Grand Old Lady site, Miri, Sarawak

Shell was the first company to extract oil and gas in Malaysia. The site of the first well producing oil is still here (although it’s no longer functional). It’s called the Grand Old Lady and it’s located in Miri, not too far from where I was born in Sibu.

Shell Station

Shell in Malaysia employs a significant number of people and contributes not just to the economy, but also towards road safety awareness, scholarships for Malaysians, and quality-of-life corporate social responsibility initiatives like the “We Care, We Share” community care programs.

Shell also has core values that my dad can relate to – honesty, integrity and respect for all people as their business principles. Tell me, what are your Shell #StationStories? #ShellKita

Pink shirt guy belts out an off tune (but heartfelt) song

I was at the karaoke last night and asked one of the staff to film this (admittedly horrible) rendition of the ABBA classic “The Winner Takes It All”. Mamma Mia was the first musical I went to with my better half and this song was in it. I think the staff member was quite confused as to what I actually wanted coz I had to use her phone to open the lyrics page while I sang outside.

I told her it was for my girlfriend and she happily agreed to do it. :)

Here it is for your weekend entertainment:

I don’t want to talk
About the things we’ve gone through
Though it’s hurting me
Now it’s history
I’ve played all my cards
And that’s what you’ve done too
Nothing more to say
No more Ace to play

The winner takes it all
The loser standing small
Beside the victory
That’s my destiny

I was in your arms
Thinking I belonged there
I figured it made sense
Building me a fence
Building me a home
Thinking I’ll be strong there
But I was a fool
Playing by the rules

The gods may throw a dice
Their minds as cold as ice
And someone way down here
Loses someone dear
The winner takes it all
The loser has to fall
It’s simple and it’s plain
Why should I complain?

But tell me does she kiss
Like I used to kiss you?
Does it feel the same
When she calls your name?
Somewhere deep inside
You must know I miss you
But what can I say
Rules must be obeyed

The judges will decide
The likes of me abide
Spectators of the show
Always staying low
The game is on again
A lover or a friend
A big thing or a small
The winner takes it all

I don’t want to talk
If it makes you feel sad
And I understand
You’ve come to shake my hand
I apologize
If it makes you feel bad
Seeing me so tense
No self-confidence

The winner takes it all
The winner takes it all

Top 5 Condo Upgrades that are Worth the Investment

If you’re looking to take your next steps on the property ladder, getting rid of your existing condo can be time- consuming and expensive. But if you’re impatient to put in an offer on your dream next apartment, it’s simple and affordable to speed up the selling process. I’ve assembled a few great ways of giving your condo property a serious spruce-up to command higher asking prices, and see your listing shifted in no time at all.

1. Upgrade your exteriors

First impressions count, so make sure your property proves an instant hit among prospective buyers. If you have complete access and right to your property’s exterior, now might be the time to invest in a serious image overhaul. If interested buyers can see the exterior of the condo upon approach, any neglect of the brickwork, cladding and finer details will be on show for all to see. Basic cosmetic fixes needn’t cost a lot, and can help justify headier asking prices. If you share communal space with other residents and neighbors, consider checking with your building super independent about exterior maintenance and upkeep.

2. Doors and windows

Some studies show that buyers make their final decision about a property mere moments after stepping over the threshold. Make sure you’re helping them make the right one, and ensure your doors and windows are up to scratch. Investing in newly- glazed windows and a secure front door can add several thousand to the value of any building, and can help a condo apartment stand out among a crop of similar units.

3. Bathrooms and kitchens

These are some of the most important rooms of any home, so make sure both the kitchen and bathroom are fit for purpose and don’t require any huge investments from buyers. A decent bathroom suite need only cost a few hundred, but can make all the difference when customers come to view a property. People are less inclined to buy if they think there’s a lot left outstanding on a property, so make sure all the hard work’s taken care of for them. Kitchens can be a more costly venture, but complete refurbishments can add thousands onto property values. For a more affordable option, simply replacing or repainting cupboard doors and counter tops can give any kitchen an instant makeover. These rooms should also reflect safety and style. Make sure you are ready to move out after refurbishing such rooms, since you wouldn’t want to ruin the paint job. Buy a condo easily on Zipmatch today, with must-see properties in your area.

4. Storage

If you’re trying to shift a property that’s short on space, helping potential buyers solve their storage woes in advance is a great way of cinching a sale, and bumping up the asking price. For small condos and apartments that are already tight on square footage, packing use of awkward spaces and integrating storage space into living and sleeping areas are great ways of ensuring there’s a home for all those odds and ends. Exposed staircases can be optimized with inbuilt storage cubes and shelving. If you have a generous budget, consider underfloor storage, along with innovative foldaway furniture and room features.

5. Designer fixtures and fittings

A fresh lick of paint can do any property the world of good as you prep for putting it on the market, but make sure you’ve given it the designer finish with premium fixtures and fittings throughout. You needn’t spend a fortune to ensure a stunning aesthetic, either. For meticulous buyers looking to inspect every last detail, getting the finer finish can help make or break a potential sale. When looking to boost property prices, a designer facelift can yield thousands more to add to any asking price. You needn’t pay designer price tags, either. Sometimes, a close imitation does a good job; however, always opt for quality every time. The right dimmer switch, sideboard choice or light fitting can help coordinate a room, and will be noticed by the more eagle-eyed property hunter.

7 reasons my smartphone plan is awesome

1. 7 GB monthly data

Bali

This is the highest data package I’ve seen out there. I use up a lot of data every month, especially since cloud computing (Google Drive, Dropbox etc) makes it easy to upload everything when you’re out. I also went for two trips this month (Taiwan and Bali) so the high data quota has been great for me since my lifestyle demands a high data package and this is the crème de la crème of high volume requirements.

2. No misleading advertising

I’ve seen all sorts of shenanigans by telcos with regards to data. Some advertise a high amount but in actual fact it’s a combination of WiFi + 4G LTE (not just mobile broadband e.g. 4G LTE) which is frankly false deceptive misleading. There are also “unlimited” plans out there – they just don’t bother telling you the network is so bad that you can barely load Wikipedia, much less something more graphics intensive.

3. Unlimited calls

Using Smartphone

Yup, I no longer have to choose between high voice or high data. I can have BOTH!!! This package allows me to make voice calls to ALL networks for as long as I want. Its true unlimited calls, which is a good thing as everyone is on a different telco nowadays. It’s no longer dominated by one or two and what’s the appeal of free calls within your network when you can have free calls across *all* networks for a low price?

4. Share Internet with your tablet

I know a lot of people who own multiple devices – I’m one of them. In the past, telcos would upsell you on another “data only” SIM card where you’ll have to basically pay for another SIM card with its own data package which you might not finish and can’t transfer. Those days are over. You can share data and get up to two SIM cards with your main line for just RM 10/month so your 3G/4G tablet can have its own number – allowing you to make calls and send text messages while sharing the 7 GB pool of data in the main line.

5. No unnecessary stuff

Monkey Business

I’ll be honest and put this out there – when was the last time you sent an SMS? With Whatsapp, WeChat, LINE and other mobile messaging apps, gone are the days when we require text messaging packages. It looks good for marketing when they can offer you 3,000 FREE SMS (just imagine the copy – 3,000 THREE THOUSAND FREE SMS!!!!!!1111111oneexclaimationmark) but who uses that stuff nowadays? I only get marketing/spam and credit card/bank notification SMSs now. I receive but I don’t send. Just pay for what you need, in the off-chance you time travelled 15 years back and needed to text someone (with SMS) and use Whatsapp like a normal person.

6. Free Internet roaming

I travel quite a lot. I’ve been to two different countries in this month alone so I quit the RM 38/day (or more) data roaming charges habit and jumped on the free Internet roaming bandwagon. Well, there isn’t a bandwagon per se coz this is the first telco in Malaysia to offer this AFAIK. The 50 MB/day I get while roaming is perfect – just the right amount for all the Hearthstone games, Instagram photos, and Facebook vacation albums I play/post/upload when I’m overseas.

Free Internet Roaming

7. Just RM 70 per month

This is the real kicker. You thought I was paying out of my nose for this kind of data, calls and roaming privileges right? Nope, I just pay RM 70 per month, which is just RM 2 more than what my tablet alone used last time (and I can use Internet sharing for mine now so I don’t need another package for my iPad).

What Kind Of Sorcery

What kind of sorcery is this? What am I using and where can you get it, you say? U Mobile mate, I’m using the Hero Postpaid P70.

I accidentally joined the Bersih 4 protest rally

Bersih 4

With hindsight, I should have suspected something was amiss. None of my fellow compatriots spoke a word of Thai. I was more than a little puzzled at their t-shirts saying Bersih 4, since I didn’t know what that meant.

Bersih 4 KL

All I know is that I woke up on the 29th of August and drove to join the PAD (no, that’s not a transcription error for DAP – it actually means People’s Alliance for Democracy or พันธมิตรประชาชนเพื่อประชาธิปไตย) – the yellow shirts.

Bersih 4 Media

I didn’t know how long I was driving but I got stuck at Kelana Jaya so I stopped my car and went with the sea of yellow to board the LRT.

Bersih 4 Malays

I saw them getting off at Pasar Seni LRT and went with them, expecting to rally against Thaksin.

Bersih 4 Kuala Lumpur

I thought it was great that there were so many foreigners with us, it seemed like the royalist movement is really gaining some serious momentum!

Bersih 4 Police

The crowd got stopped by a veritable wall of police at the barricades around Dataran Merdeka so we walked up the highway flyover.

Bersih 4 Barricades

There was a huge police presence with ballistic vests all loaded up in trucks. These personnel carriers are all full of our dutiful men in blue at the back, and even had drivers at their seats, ready to deploy.

Bersih 4 Protest

Of course, I thought it was slightly perplexing that the emblems spelled “POLIS” instead of “POLICE” but I didn’t give it much thought at the time.

Bersih 4 Speakers

It was, after all, a beautiful day and I managed to go all the way to the front of the stage where the speakers were.

The speeches were a little confusing to me since there were bits I didn’t quite understand – keywords like “1MDB”, “Najib”, and “USD 700 million” were being bandied around. Baffling! I honestly don’t know what that had to do with Shinawatra.

Bersih 4 Me

I sat down in front and absorbed the bewildering and unfamiliar atmosphere, mulling and brooding over what was going on.

Bersih 4 Crowd

Suddenly, it dawned on me – this *wasn’t* about Yingluck…

Bersih 4 Dataran Merdeka

It seems that in my haste, I had driven all the way to Kuala Lumpur, Malaysia! I was at the banned Bersih 4 protest in KL!

Bersih 4 Rally

Words cannot describe how shocked and dismayed I was to have mistakenly participated in an illegal rally, since I’ve always been a law-abiding citizen.

Bersih 4 Protestors

Thoroughly disgusted with myself, I immediately left the prohibited gathering with my Thai Patriots Network shirt. It took me 34 hours to drive back to Bangkok, indignant at my inadvertent blunder. smirk

Huge 5.4 kg Durian from Sang Lee, Pahang

Largest 54kg Durian

I was craving for durians late at night and went to check out one of the “posher” durian stalls near my place. It’s called Kota Durian Red Carpet, named for the red carpets on the floor, I presume. I’ve actually been here with my better half before but we didn’t see anything interesting (besides the dubious A24 and B24 durians, which they claim are better grades of D24).

Sang Lee Durian

However, this time I spotted a HUGE durian among the pile labelled as “Durian Pahang Sang Lee”. Sang Lee is a place near Raub, Pahang which is famous for their durians. These were selling for RM 12/kg and are supposedly durian kampong. It’s slightly more expensive than the RM 10/kg regular durian kampong in the other mound.

Durian Monthong

I was quite surprised at the size of the durian – it weighed in at a staggering 5.4 kg! That comes up to RM 65 for the durian, but since it was almost 1 am, I managed to convince them to let it go at RM 40. The durian was opened up and I saw the flesh was reasonably decent, although in such a gigantic durian, there’s bound to be irregularities.

Huge Durian

I suspect this durian is really a D159/Monthong/Bantal Emas that has been chucked into the pile since Monthong Durians generally don’t sell well in the local market. Yup, that makes it the bigger brother of the frozen durians you’ll find in Asian groceries abroad – Monthong has less odor and the flesh is inoffensive to first-timers. However, this isn’t a pure bred Thailand Monthong durian but the D159 Golden Pillow cultivar planted locally which is a colossal 4-6 kg beast.

Monthong Seeds

The 5.4 kg durian had so much flesh that I found that I could only eat two rows before I was full to the point of being stuffed! It took me 24 hours to finish the entire durian – eating it for every single meal. The flesh was sweet but mostly tasteless – fluffy like a soft marshmallow (it’s almost like eating foam) and very filling since the seeds are quite small.

Monthong Durian

It took a lot of effort to finish the durian and although I can’t say it tasted very good, the distinct lack of a odor and the relatively bland taste of the flesh together with the size makes me believe this is a D159 Monthong. It’s unusual to find durians of this size and it’s certainly one of the more interesting durians I’ve eaten this year. :)

Cadbury Egg n Spoon: The most interesting chocolate Easter Egg in 2015!

Okay, I’m a huge fan of Easter Eggs. I once sent a 1 kg chocolate Easter Egg back from Melbourne to Sibu! It was all eaten by ants by the time it arrived but it’s the thought that counts. I used to stock up on lots of Cadbury Crème Eggs when it goes on a massive sale the day after Easter but generally there’s not a lot of innovation in these things – you get the traditional Easter Eggs, chocolate hot cross buns (like this one I had while studying in Australia – blogged about it *12 years ago* almost to the day), chocolate Easter bunnies and that’s about it.

Cadbury Egg N Spoon

Until now! The past few years have seen hen-sized Easter Eggs packed in a traditional egg carton/box but they’re mostly artisanal products. Cadbury produced their Egg ‘n’ Spoon range just a couple of years back but it was different then. This *new* range is filled with white chocolate mousse inside the hen-sized chocolate egg so you can eat the inside with a spoon – which is conveniently provided!

This is a UK import, it retails for close to RM 40 here (which is a high markup from the £2 it sells for there). I’ll let you all know how it tastes like once we’ve eaten it. smirk

I lost (and found) my groceries at Ben’s Independent Grocer!

Missing Groceries

I’ve been shopping at Ben’s Independent Grocer (BIG) in Publika for a few years. It carries a lot of imported fruits, vegetables and dry goods like candy which appeals to me. I remember a lot of my wacky cooking adventures are based on products bought here, like Gordon Ramsay’s duck breast with Madeira jus, tomatillo apple cranberry chutney and parsnip purée, How to Make Stuffed Artichokes and Buttered King Grouper with White Wine Reduction in Bouchees Poissons. I also got our turkey from them two years running – for both our 2013 Christmas dinner and 2014 Christmas dinner.

No, this is not a sponsored post or an “invited review”. I’ve never met the people from BIG – I’m just a customer, like everyone else. I just wanted to highlight a rather interesting experience that happened over the weekend.

BIG Lost Found Maxim

It’s very easy for people (including myself) to slam a brand/store/restaurant when something goes wrong. However, I don’t think enough thanks go to them when something goes right – it’s like the toast falling buttered side down theory, it seems like we’re less inclined to remember the good but never fail to recall the bad.

Maxim Egg Rolls

Anyway, I was at BIG in Publika to check out their Chinese New Year stuff and bought some items made by Maxim (the famous Hong Kong bakery). I love their stuff and the Mahjong pineapple tarts I got last year was a huge hit. I got a metal tin of Mei-Xin Egg Rolls (Classic) and Mei-Xin Almond Mille-feuille to try out with my better half.

I thought if they were good, I can buy more to bring back to Sibu and stock up over here. The point is that, we wanted to try them first.

CNY Goodies

However, I noticed that the Mei-Xin Almond Mille-feuille was *missing* when I got home 3 hours later. I think the cashier might have packed it in two different bags and I only brought one back.

I called the number on the receipt and spoke to a guy who identified himself as Fikri, and he said my Mei-Xin Almond Mille-feuille is there and I could pick it up anytime. I’ve done this before at other hypermarkets (having atrocious short term memory) but never had any success getting it back before – either someone else took it, or worse, apparently the cashier did (at a memorable instance in a local hypermarket chain which I won’t name).

It goes to show how good BIG is and the clientèle they attract that none of these things happened.

BIG Receipt

My missing Mei-Xin Almond Mille-feuille (RM 49.90) was logged in their log book and they were waiting for me to call. I was unable to pick it up the next day so I sent a photo of the receipt to my better half for her to get it on my behalf.

She didn’t need it at all – the lady at the counter just picked up another Mei-Xin Almond Mille-feuille from the large display they have there and she signed off the log book and I got it back at night.

BIG at Publika is my favorite place to shop, not just coz of good incidents like these but due to the overall customer experience. It’s the reason why I only shop at Coles when I was studying in Australia – they have a great policy where if the cashier scanned a wrong item, the entire bill will be free (not advertised anymore) and you can open a drink in there for a long shop and just scan the empty can at the end.

BIG used to have the same policy about drinking in their store too, but there are signs prohibiting that now. I think the trust system doesn’t work very well when it’s open to everyone so that’s understandable in Malaysia.

Found Groceries

Still, it’s a great place to get groceries and small positive experiences like this makes it all the better. :)

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