Birthday Dinner @ Payung Cafe Sibu

Payung Cafe Sibu

Don’t you want to go to some other place?” I asked my better half. She’s been eating at the exact same two places last time she was here – Aloha Cafe for lunch and Payung Cafe for dinner, so I suggested Baba & Siam but she really liked the durian ice cream we had last time at Payung Cafe so we ended up here for dinner, three days after we had another huge dinner with my sister and her family (who also loves Payung). smirk

This is my birthday dinner – my dear had flown down from KL to celebrate slightly less than 24 hours with me and we had:

Guava Salad (RM 8)

Guava Salad

This is our starter. Payung Cafe has a range of salads and most of them are great. I especially recommend the Herbs Salad (RM 8) but since it was a hot day, we went for the Guava Salad. It’s a lovely dish of guava with calamansi lime, crushed nuts and other herbs. It’s extremely refreshing!

Mushroom Roll (RM 8)

Mushroom Roll

This is a dish that has gone through many, many recipe tweaks since it was first introduced 8 years ago. I was among the first people in Sibu who first came when Payung Cafe opened in 2008 and spread the word that it was a great al fresco dining place offering the best of South East Asian (and a couple of Western) dishes.

Starfruit Prawns (RM 16)

Starfruit Prawns

I love this stuff – it’s starfruit (carambola) cooked with large prawns. There are three inside and the rest is cut up starfruits and other vegetables. It makes for a good combination. My dad ordered this one.

Thai Green Curry Chicken (RM 19)

Thai Green Curry

My better half’s order – she didn’t even have to think twice. Thai green curry is usually very spicy (at least if you eat the original from Thailand) but this is a much more muted interpretation meant for sensitive local palates.

Otak-Otak Fish (RM 12)

Otak Otak Ikan

This is a Payung Cafe staple that we all ordered to share. It’s homemade and all of their dishes comes with rice (RM 2) and we also wanted to have otak otak so the owners were kind enough to deduct RM 1 from our fourth dish – we ordered four in total for a party of 3 so we didn’t need the extra. It’s usually RM 13.

Sour Chicken (RM 18)

Sour Chicken

This is one of their daily specials. I’ve had the duck version and I like how they use Cambodian spices and herbs to make this dish – it’s quite nice. Payung Cafe also uses chicken legs only in their dishes so you’ll get cuts of drums and thighs.

Mulu Ice Cream (RM 10)

Mulu Ice Cream

We ordered one dessert for each person – this is mine, the ever-changing Mulu Ice Cream. This too has gone through several revisions, it used to be round, then a square slice, then a rectangular slice. It’s not cake – this is a sandwich of two chocolate ice cream layers with muesli in between, which is then topped with vanilla ice cream. I really like this coz of the textural aspects, there’s muesli sprinkled on top too.

Durian Ice Cream (RM 8)

Durian Ice Cream

This is a delicious concoction of homemade vanilla ice cream with durian paste. It’s delicious when they’ve just made it and it tastes like real durians instead of dodol (a local confection made with durians). It’s the reason my better half loves this place.

Jelly Pisang (RM 8)

Jelly Pisang

This is a classic Sibu dessert – it used to be served with shaved ice and bananas and Jello. Nowadays, it’s almost extinct. To the best of my knowledge, there’s only two places who still serves this – Peppers Cafe @ Tanahmas Hotel and here. This is the higher end version with homemade ice cream. It’s pictured next to Roselle Juice (RM 6) – a refreshing drink made from the roselle plant. It’s misspelled as Roxelle Juice in the menu.

Payung Cafe Birthday

It’s a wonderful dinner, made even better with the awesome company – my dad and my better half. My dad insisted of picking up the bill and treating us to the meal since it’s my birthday. The total for the three of us came up to RM 132 which is very reasonable for the amount we ordered and true to this word, the owner took RM 1 off the bill. :)

My birthday conspiracy (which makes for reasonably good reading)

It’s times like these that I think there’s a higher power somewhere looking out for me. smirk It just so happened that I was back in my home town during my birthday (which coincides with Ching Ming) so I didn’t have much to do on Saturday night. I thought I’ll give a friend of mine a call and get some ketamine and treat myself to a nice k-hole for my birthday.

He didn’t pick up when I called him.

(I learned later this was a blessing in disguise)

Right after that, I went down and my dad asked me to pick someone up from the airport. That’s highly unusual, especially since he didn’t say who (my sister and her family had already gone back).

I pressed him for details and it turns out that my better half (whom I love to death) is coming to Sibu to celebrate my birthday with me. My dad had known since Tuesday (!!!) when she contacted him to arrange this conspiracy surprise.

The phone rang right after he told me – it was my friend, calling back. He said he missed my call since he took his daughter out and asked me what was up. I said nothing much and hung up.

*PHEW*

If you have skipped the beginning of this tale, this is the same friend whom I was about to arrange to get some ketamine for a personal birthday treat to myself.

What would have happened if my dear had arrived smack dab while I was in a dissociative state where I was thinking more about 4th and 10th dimensional beings and pondering the reality of our existence?

(or maybe that she was some kind of ketamine induced visual and auditory hallucination)

HAHAHA

Like I said, there is a God.

I’m kidding. That’s a heavily Photoshopped picture of salt (sodium hydrochloride) crystals packed in baggies to look like the real thing. It was pink Himalayan salt to boot, which had me adjusting all the contrast and levels and RGB details to make it look white and similar to ketamine crystals.

(either that, or I really digged out the real thing from my photo archives from years and years back action)

This is a highly elaborate running inside joke that I have with my dear, I seriously have quit all recreational substances, pharmaceuticals and anything that might even remotely alter my state of mind. No wink wink, nudge nudge stuff, this is for realz yo. I don’t even drink much anymore.

There’s no ketamine.

I love my dear to bits and she’s everything to me – I have always been true to her and haven’t touched anything mind-altering for almost three (3) years, ever since I have been with her.

Sarawak Laksa

Me and my dad picked her up from her airport and we went to Aloha Cafe to eat her favorite Sarawak Laksa.

Payung Cafe

The three of us also had a very nice dinner at Payung Cafe at night.

Braun Buffel Birthday Gift

She came bearing gifts too – a Braun Buffel wallet and a UNIQLO shirt.

Braun Buffel Grey Wallet

My wallet has been a sad specimen for a long time and I think she noticed that and got me a really expensive and nice grey one from the German premium leather designer.

Frankfurt Passport Stamp

I love that she has a passport stamp of last year, when we flew to Germany and France – it’s dated 5th of April 2014, my birthday.

Sibu Passport Stamp

This year, she has a stamp on 5th of April 2015 but this time in Sibu. It’s small things like this that means a lot to her and a lot to me too coz it shows how much she cares that she spends every birthday with me (despite telling me she will not this year coz she’s busy with GST to make the surprise better).

I love you dear. I’m glad you flew down all the way to surprise me and planned it with my dad. Thanks for all the gifts and most of all for gracing my birthday with your presence, even if it was just one day.

Birthday 2015

It’s the best birthday ever! You make my life better and you make me a better man by just being in it. <3

LEGO Friends LIVE @ Legoland Malaysia

LEGO Friends Concert

LEGO Friends LIVE is actually products and cartoons turned into real people for a musical. These are the little one’s favorite characters in LEGO! She watches the cartoons religiously and knows all about Andrea, Mia, Emma, Olivia and Stephanie. Her bigger sister is more into Chima nowadays.

LEGO Friends Dancing

Little E was looking forward to seeing the LEGO Friends characters in real life! smirk

LEGO Friends Stephanie

We were at Legoland over the weekend and we actually spotted the characters of Lego Friends twice – once when we were having breakfast in Legoland Hotel on the first day and the second time just as we were entering the park on the second day.

LEGO Friends Legoland Malaysia

Unfortunately, we were in the midst of eating the first time so we didn’t go out to take photos with the girls of Lego Friends and we wanted to get a family photo with a LEGO character the second time and by the time we were done the cast had finished their photo session and walked past us to get ready for their first show.

Real Life LEGO Friends

We could actually enter the Legoland Theme Park at 9:30 am since we were staying at the hotel (a full 30 minutes before everyone) and I’ll write about both the Legoland Water Park and the Legoland Theme Park separately.

LEGO Friends Cast

I just wanted to talk about us experiencing the first ever LEGO Friends musical performance in Asia!

Giant Balloons

There’s giant balloons which they threw to us and we bounced around back to them – a nice interactive touch!

LEGO Friends LIVE

It was quite a surreal experience – having watched the cartoons from the little one’s iPad, it took a bit of processing to see real life people looking and dressed up like LEGO Friends characters and *acting* like them too! They each have different personalities which are amped up in the musical performance.

I filmed a video of the sound check, skit, interaction between the real life LEGO Friends and a bit of the start of the concert. I loved how they really got into character – the kids enjoyed it, and so did we! I got the little one a nice purple t-shirt of LEGO Friends too (the bigger one wanted a LEGO Chima one).

LEGO Friends Real Life

We had an awesome time, it’s a good thing we made the time to drop by LEGO City Stage to see this musical. More about our family Legoland trip soon! :)

Nooodles @ Sultan Abdul Aziz Shah Airport

Nooodles Huge Bowls

We woke up bright and early for the flight to Johor to go visit Legoland – it’s a good thing we’re flying from the (much nearer) Subang Airport. None of us has eaten breakfast and since we have been eating a lot of fast food lately, my better half opted for this place.

Nooodles Subang

It was totally deserted, except for us.

Hong Kong Style Wantan Mee Soup (RM 10.90)
A Hong Kong favorite, soupy wantan noodle

Hong Kong Style Wantan Mee Soup

This is what my dear ordered – the soup is actually quite good, but nothing like the authentic wantan mee I had in Hong Kong. The crispy wantan is a nice touch though and there’s a lot of vegetables inside. Healthy!

Chicken Porridge (RM 8.90)
Porridge served with boiled chicken

Nooodles Chicken Porridge

The kids shared this huge bowl of porridge coz they didn’t want noodles. I think the Nooodles signature dish (literally) are these *massive* bowls which makes the portion look like Thai boat noodles. It’s actually a regular portion, the extra large serving bowl just makes it look small.

Chicken Herb Noodle Soup (RM 13.90)
A traditional recipe of herbal broth with steamed chicken, a favorite for the seasoned traveler

Chicken Herb Noodle Soup

This is my order – it came with a drumstick and the herbal soup is really different from a Chinese style execution. I’m not sure what is up with the odd menu description (seasoned travelers?) but it was pretty decent for airport food. I quite liked how the goji berries were mixed in with more Malay style herbs.

Nooodles Family

Nooodles is a halal outlet and the cooking style reminds me of the food I used to eat when I was living in SS6 – Malay interpretations of Chinese dishes. That’s not to say it’s bad, but it’s certainly different. I wouldn’t go again since the food wasn’t that great but it was good to fuel up before our epic Legoland trip!

I thought the timing was awesome too – we even brought our Emmet minifigure to Legoland Hotel so we could take photos for tumblingminis.com. smirk

Greetings from Legoland Malaysia!

Greetings from Legoland Malaysia

We’re here on a 3D/2N adventure with the kids before school starts! We were at the Legoland Water Park for the whole day yesterday and we’re going to the Legoland Theme Park today. It’s a good thing we’re staying at the Legoland Hotel coz guests can enter the park earlier at 9:30 am before it opens to the general public.

The rooms are gorgeous, will write more about it when I come back. It’s time to go get some breakfast – we had room service last night coz the kids were tired and it wasn’t good at all. Unfortunately, most of the items were cold and one dish was inedible (stringy, dry chicken) but otherwise the experience here is great. The service and attentiveness of the staff is awesome!

*cue Everything is AWESOME!!!!* smirk

3 delicious pork jerky sandwiches a.k.a. How to use up your CNY bak kwa

Pork Jerky Sandwiches

I bought a lot of bak kwa (pork jerky) for Chinese New Year and we’re still eating them now! Part of the reason is that we’ve gotten gifts of pork jerky as well so the stock keeps on piling up. Fortunately, I like bak kwa and I’ve made three (3) sandwiches made with pork jerky that would satisfy any tastes – one is hot, the other is room temperature and the last one is cold.

1. Open Faced Pork Jerky Sandwich with Gui Fei Meat and Pork Floss in an Omelet

Open Faced Pork Jerky Omelet Sandwich

This is a hot sandwich that I like to make in the evenings. Gui Fei meat is another popular product during CNY – it’s Chinese bacon, smoked with spices. I’ve been baking a lot of bread lately and Red Bean Toast is one of my favorites. I got the idea from a Taiwanese bakery, it makes the bread slightly sweet. I’ll use two eggs with a splash of milk to make the base and add in the pork jerky, Gui Fei meat and sprinkle some pork floss on it before buttering the thick slice of bread and grilling it. It’s delicious!

2. Pork Jerky Sandwich with Pasta and Arrowhead Chips

Pasta Arrowhead Chips Sandwich

The best thing about this sandwich is that it goes very well with arrowhead chips (ngaku chips). I use whatever leftover pasta my better half has and pile it on top of a slice of minced pork jerky. This works best with minced pork jerky instead of the tougher sliced pork jerky for some reason. Just put another slice of regular bread on top and serve with lots of arrowhead chips for a quick late night snack.

3. Bagel with Pork Jerky and Salad

Pork Jerky Salad Bagel

This is my favorite cold pork jerky sandwich! I use a bagel shaped bread (it’s actually more like a brioche) and slice it in half before adding a slice of sliced pork jerky. I like carrots so julienning 1/3 of a stick with a mandolin works for me. I also added some thick sliced cucumbers and mayonnaise on top. There’s lettuce on the bottom of the pork jerky and some sweet corn on the side. It’s a perfect cold sandwich, eat this chilled for the best effect!

My Little Helper

It’s quite fun to think of new combinations! I have one hot, one cold and one room temperature sandwich which I can modify around. Best of all, I have my own little helper! Haha.

Our annual poon choy dinner with whole baby abalone @ Hakka Siu Poon Choy

Poon Choy

I always look forward to our poon choy dinner as the proper start of the pre Chinese New Year celebrations. We got our poon choy from the famous Restaurant Lee Hong Kee (used to be known as Restaurant LYJ) last year and I decided to try a new place this year. I had passed by this small and unassuming shop and called them to ask about their Hakka Pun Choi.

Poon Choy is actually a Hakka tradition that has been adopted and popularized over the years here. It basically involves a pot filled with all manner of premium ingredients by layer – stacked from the bottom to the top so each layer seeps down to the next, providing a new ingredient as you eat “down” and having the gravy/juice absorbing stuff underneath so it gets all the wonderful flavors from the smorgasbord of meat and seafood.

Hakka Siu Poon Choy

Hakka Siu Poon Choy is helmed by Cheong Sifu (Master, can also mean Chef) and I called the proprietor to ask about their prices. Poon Choy is now streamlined into two (2) sizes – 5 pax and 10 pax. I wanted the Premium Abalone Poon Choy, their best offering, for 5 pax and it cost RM 280 for the basic set. You can also add whole baby abalone for RM 20 each and I had six pieces coz there are six of us eating and I wanted everyone to have one.

I wanted to try this small restaurant instead of the huge commercial multi-restaurant F&B enterprises e.g. Dragon-i, Unique Seafood etc even though they’re cheaper (probably coz they buy in bulk) coz a smaller operation would have a more homely feel. I had it to go since me and my better half had her parents over so it’s easier to eat at home, especially with the two kids.

Poon Choy 2015

I also got two craft beers from Oregon for my dear’s dad and myself from Betty’s Midwest Kitchen. I’ve always liked Rogue’s brews and I thought their Mocha Porter and Dry Hopped St Rogue Red Ale would be perfect for the meal. The first is a stout like beverage, dark and high in alcohol content, with a nice coffee aftertaste. The St Rogue Red Ale is a sweet affair that’s light and refreshing and tasty from the dry hop process.

Rogue Red Ale Mocha Porter

The poon choy from Hakka Siu Poon Choy did not disappoint – it was even better than last year! I called over the phone and told them to prepare a good one for me with premium ingredients and they did just that. The optional 6 pieces of whole abalone for RM 20 each was well worth it too! The good stuff is in the middle – there’s whole baby abalone, sliced abalone (the lighter colored stuff), sliced conch (the darker colored pieces), Pacific clams, sea asparagus (razor clams), top shell, dried mussels, dried scallops, fresh scallops, dried oyster and black moss (fatt choy).

Hakka Poon Choy

I’m quite impressed by that selection, although most of it probably came out of cans like New Moon, they’re not cheap either. The whole baby abalone and one type of scallop is fresh though. The dried scallops are large and flavorful too.

There’s also ½ chicken and ½ duck flanking the poon choy pot with huge prawns, spare ribs and fu chuk (whole beancurd sheets/tofu skin) interspaced between. I particularly liked how they had ½ fish maw with ½ dried and rehydrated pig skin at the second layer. There’s also a wonderful array of sliced pork belly and sea cucumber hidden below. The Shiitake mushrooms, straw mushrooms, broccoli and turnips at the bottom soaks up the wonderful juices from everything slowly soaking down very well.

I’m sure I have missed some ingredients coz there’s supposed to be 28 in total!

Whole Baby Abalone

My favorite has gotta be the prawns cooked in sweet and sour sauce though – the juices from that flavored everything beneath really well and I’m glad I paid extra RM 20 / whole baby abalone for a more festive treat! Everyone loved it and even the kids had extra rice! My dear even had to cook an extra pot of rice for a second helping for everyone.

It was a great poon choy dinner that has become an annual treat, much like our Christmas turkey dinners! I can really feel the Chinese New Year “mood” now. :)

Yee Sang @ Xia Mian Guan, Sunway Pyramid

Toss Yee Sang

Xia Mian Guan is a Chinese restaurant located outside Sunway Pyramid. I went with my better half for lunch (and our first yee sang together). The food here is surprisingly good, and we’ve never even heard of Xia Mian Guan before – this is our first time eating here! :)

Prosperity Salmon Yee Sang
Made with 7 colorful prosperity ingredients and fresh salmon, topped with special plum sauce

Salmon Yee Sang

I’ve had my first yee sang of the year last month but this is my first with my dear. I like how they’re very generous with the salmon – there’s none of that “thin slivers of salmon” thing going on here. You have thick slabs of salmon with the yee sang and that’s always a good thing.

However, I felt the yee sang at Celestial Court is much better, but these are two very different places – one is a high-end hotel restaurant and the other is a more affordable mall dining experience. It’s still decent but the best dishes are yet to come!

Tea Leaf Smoked Village Farmed Chicken
Healthy fresh village farmed chicken smoked with Pu Er tea leaves

Pu Er Tea Smoked Duck

I thought someone had lit a cigarette or at least popped out for a quick smoke before coming back into the room. That’s how strong and intense the smoke was! Of course, on second whiff, it doesn’t smell like tobacco at all, but your mind just automatically makes that connection. I have to stress that the plate was very far from me when it was brought it, which makes it all the more amazing!

My better half really liked this. The smoky flavor of Pu Er tea leaves can be smelled on the whole organic free range chicken and it’s really something different.

Pork Ribs infused with Red Wine
Succulent pork ribs cooked with Xia Mian Guan’s signature red wine sauce

Signature Red Braised Pork

Mmm…there are lean pieces, fatty bits and pork ribs mixed into this dish. I quite liked the house signature red wine sauce. This is Chinese style red wine meant for cooking, not the red wine you see in French cuisine. The common name for this dish is “Red Braised Pork” or 红烧肉.

Prawns in Curry Sauce
Made with chilli sauce, milk and fresh prawns. Best served with fried Man Tou for dipping.

Prawn Curry

My favorite dish! I was raving about this for days! This is easily the best thing that has come out of the Xia Mian Guan kitchen by a long shot. The prawn curry is so intensely infused with prawn flavor (perhaps they blended up the prawn heads) that it’s pleasantly shocking! The prawns are big and juicy and the fried bread is crispy on the outside and warm on the inside.

Man Tou

I can dip the fried bread into the delightful sweet and spicy curry sauce all day long!

Hong Kong Kai Lan
Specially selected Hong Kong Kai Lan, made with a pinch of salt to enhance its flavor

Hong Kong Kai Lan

The interesting thing about this dish is the contrasting texture – the stalks of the kai lan is steamed while the leaves are shredded and deep fried! There’s not a lot of oil so I suspect it might have been done in an air fryer. We’ve had a different twist on this dish before in banquets and dinners before – it’s also part of the “4 Heavenly Kings” way of preparing vegetables – this makes for crunchy, crispy vegetables combined with the soft juicy stalks.

Red Bean Kuih
Freshly prepared daily, the red bean kuih is soft, tasty and complements the sweetness of red bean

Red Bean Kuih

My dear was waiting for the final course to come out coz it sounded quite promising. The dish is portioned individually, with each person having one Chinese soup spoon. The red bean kueh is very nice – it’s not sweet at all, in fact there’s barely a hint of sweetness, all there is comes from the red beans so it’s a nice finish for people who don’t like overtly sweet desserts. I love the mochi-like texture of the chewy kueh too!

Xia Mien Guan

Xia Mian Guan (no English name) is a gem of a restaurant that we’ll be sure to go back too. Conventional wisdom suggests that hotels and malls don’t have really good restaurants but there are of course exceptions to this (there’s a couple of Michelin-starred establishments attached to hotels). This is one of them – a very nice restaurant that’s located at a very popular mall – Sunway Pyramid!

Xia Mian Guan
Outside Oasis Boulevard
Sunway Pyramid Shopping Mall
Jalan PJS 11/15 Sunway
Tel: 03 5611 7949

Lemongrass Chicken Vietnamese sandwich (banh mi) @ quick bites, Publika

Lemongrass Chicken Banh Mi

We were out really early this morning to do some Chinese New Year shopping in Publika and decided to have a quick breakfast before we hit the aisles. My better half wanted to try this shop on the same level as Ben’s Independent Grocer, right beside the food court – it serves bánh mì!

Quick Bites Publika

I was quite intrigued by the different sandwiches they have, especially the unusual combinations. I have been to Vietnam before and eaten a lot of interesting things in Hanoi, the most popular notorious being dog meat. This is far from that though, the Asian themed Vietnamese sandwiches (banh mi) sounds really good.

Banh Mi

We decided to share a Lemongrass Chicken Egg Combo on a regular baguette. I found out during my travels that Vietnam was once colonized by France, which leads to the introduction of the baguette into their diet. I went for the set, which comes with gỏi cuốn (Vietnamese spring rolls).

Vietnamese Spring Rolls

You get an option of shrimp or chicken Vietnamese spring rolls and we went for the former. It’s pretty good, the dipping sauce has crushed toasted peanuts inside and a fiery hot sauce that will sear your tongue, but it’s wonderful. It’s better than the Vietnamese spring rolls I made anyway. The set of a sandwich with a starter of spring rolls and a drink will set you back RM 16.50.

Banh Mi Sandwich

We both loved the Lemongrass Chicken Egg Banh Mi! The chicken pieces are nicely seasoned and you can taste the lemongrass in the sauce. There’s also an egg and lots of vegetables in the baguette, and there’s just something very satisfying about biting into a baguette stuffed with ingredients and tasting fish sauce as an end note.

Vietnamese Sandwich

The baguettes are baked daily and it’s crunchy on the outside and warm and soft on the inside. It’s really delicious! quick bites claim to be from San Francisco and I couldn’t verify that but they certainly make the best and most authentic banh mi I’ve had in Malaysia!

I lost (and found) my groceries at Ben’s Independent Grocer!

Missing Groceries

I’ve been shopping at Ben’s Independent Grocer (BIG) in Publika for a few years. It carries a lot of imported fruits, vegetables and dry goods like candy which appeals to me. I remember a lot of my wacky cooking adventures are based on products bought here, like Gordon Ramsay’s duck breast with Madeira jus, tomatillo apple cranberry chutney and parsnip purée, How to Make Stuffed Artichokes and Buttered King Grouper with White Wine Reduction in Bouchees Poissons. I also got our turkey from them two years running – for both our 2013 Christmas dinner and 2014 Christmas dinner.

No, this is not a sponsored post or an “invited review”. I’ve never met the people from BIG – I’m just a customer, like everyone else. I just wanted to highlight a rather interesting experience that happened over the weekend.

BIG Lost Found Maxim

It’s very easy for people (including myself) to slam a brand/store/restaurant when something goes wrong. However, I don’t think enough thanks go to them when something goes right – it’s like the toast falling buttered side down theory, it seems like we’re less inclined to remember the good but never fail to recall the bad.

Maxim Egg Rolls

Anyway, I was at BIG in Publika to check out their Chinese New Year stuff and bought some items made by Maxim (the famous Hong Kong bakery). I love their stuff and the Mahjong pineapple tarts I got last year was a huge hit. I got a metal tin of Mei-Xin Egg Rolls (Classic) and Mei-Xin Almond Mille-feuille to try out with my better half.

I thought if they were good, I can buy more to bring back to Sibu and stock up over here. The point is that, we wanted to try them first.

CNY Goodies

However, I noticed that the Mei-Xin Almond Mille-feuille was *missing* when I got home 3 hours later. I think the cashier might have packed it in two different bags and I only brought one back.

I called the number on the receipt and spoke to a guy who identified himself as Fikri, and he said my Mei-Xin Almond Mille-feuille is there and I could pick it up anytime. I’ve done this before at other hypermarkets (having atrocious short term memory) but never had any success getting it back before – either someone else took it, or worse, apparently the cashier did (at a memorable instance in a local hypermarket chain which I won’t name).

It goes to show how good BIG is and the clientèle they attract that none of these things happened.

BIG Receipt

My missing Mei-Xin Almond Mille-feuille (RM 49.90) was logged in their log book and they were waiting for me to call. I was unable to pick it up the next day so I sent a photo of the receipt to my better half for her to get it on my behalf.

She didn’t need it at all – the lady at the counter just picked up another Mei-Xin Almond Mille-feuille from the large display they have there and she signed off the log book and I got it back at night.

BIG at Publika is my favorite place to shop, not just coz of good incidents like these but due to the overall customer experience. It’s the reason why I only shop at Coles when I was studying in Australia – they have a great policy where if the cashier scanned a wrong item, the entire bill will be free (not advertised anymore) and you can open a drink in there for a long shop and just scan the empty can at the end.

BIG used to have the same policy about drinking in their store too, but there are signs prohibiting that now. I think the trust system doesn’t work very well when it’s open to everyone so that’s understandable in Malaysia.

Found Groceries

Still, it’s a great place to get groceries and small positive experiences like this makes it all the better. :)

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